Frequently Asked Questions
Are the colors exactly the same as in the pictures?
We try our best to display true colors, but slight variations may occur due to lighting and screen settings.
Can I cancel or change my order after placing it?
Orders can only be cancelled or modified within 12 hours after purchase. Once processing has started, changes are no longer possible.
Do you offer Cash on Delivery (COD)?
Currently, we only accept online payments. COD is not available at the moment.
Do you provide gift wrapping?
At the moment, we do not offer gift wrapping. However, all items are packed securely to ensure they arrive in good condition.
Do you ship internationally?
We currently ship to Malaysia, Singapore, and Indonesia only. Shipping fees and delivery times may vary depending on the country.
How can I track my order?
You will receive an email/SMS with your tracking number. Simply click the tracking link to check your delivery status.
How do I choose the right size for my jubah?
Please refer to the size chart available on each product page. If you’re unsure, feel free to contact us for guidance.
How long does delivery take?
Delivery usually takes 2–5 working days within Malaysia. International orders may take longer depending on the destination.
How much is the shipping fee?
Shipping fees are calculated automatically at checkout based on your delivery address.
How should I wash my jubah?
We recommend gentle machine wash or hand wash, and avoid bleach to maintain fabric quality.
